The large majority of our orders are shipped within 5 working days of the order, and delivered in 2-3 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus the delivery fee is calculated separately when a customer orders different products.
How long does it take for an order to arrive?
Orders are dispatched within 5 working days. However if it is a handcrafted cushion, or a bespoke order, we will take more time and keep you informed accordingly.
Why have I received only a part of my order?
Each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline.
What if I the product is received in damaged condition?
If you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery,please refuse to accept the package and return the package to the delivery person. Then write to us at firstname.lastname@example.org and we will send a replacement.
Please ensure that the original product tag and packing is intact when you send us the product back.